Refund & Cancellation Policy
_Last updated: 2026-05-02_
At Landy Air Duct Cleaning, we are committed to providing exceptional air duct and HVAC cleaning services to residents and businesses in Santa Rosa, CA, and surrounding areas such as Fulton, Larkfield-Wikiup, Sebastopol, and Windsor. Our refund and cancellation policy ensures transparency and satisfaction for our valued customers.
Cancellation Notice
We understand that schedules can change. To accommodate such changes, we request that cancellations be communicated at least 48 hours prior to your scheduled service time. This notice period allows us to adjust our schedules efficiently and offer the available slot to another customer in need.
- Notification Process: Cancellations can be communicated via phone at (123) 456-7890 or by emailing our customer service team at [email protected]. Please include your name, scheduled service date, and contact information.
- Late Cancellations: Cancellations made less than 48 hours before the appointment may incur a fee equivalent to 25% of the estimated service cost. This compensates our team for time and resources allocated to your booking.
Partial Refunds
In the event of a cancellation within the stipulated notice period, a full refund of any prepaid amount will be processed within 5-7 business days. For cancellations not meeting the 48-hour notification requirement, the following refund structure applies:
- 48 to 24 Hours Before Service: A refund of 75% of the prepaid amount will be issued.
- Less than 24 Hours Before Service: A refund of 50% of the prepaid amount will be issued.
The specific refund method will be aligned with the original payment method, ensuring a seamless process.
Weather Delays
Safety is our top priority. Inclement weather conditions in Santa Rosa and surrounding areas may necessitate rescheduling of services to safeguard both our technicians and your property. In such instances:
- Rescheduling: We will proactively contact you to arrange a new service date and time that is convenient for you.
- No Additional Charges: There will be no fees associated with rescheduling due to weather-related delays.
Unhappiness Guarantees
At Landy Air Duct Cleaning, customer satisfaction is integral to our service ethos. If you are dissatisfied with our service for any reason, please contact us within 7 days of service completion. Our unhappiness guarantee involves the following steps:
- Assessment and Resolution: We will conduct a thorough review of the service provided and address any concerns. This may involve re-evaluating the cleaning performed or correcting any oversights at no additional cost.
- Refund Options: If resolution efforts do not meet your satisfaction, we offer partial or full refunds on a case-by-case basis, depending on the nature of the dissatisfaction. Our objective is to ensure you feel valued and satisfied with your service experience.
Exceptions to Policy
Certain conditions may affect the applicability of this policy:
- Promotional Offers: Services booked under specific promotions or discounts may have unique cancellation and refund terms, outlined during the offer period.
- Force Majeure: Unexpected events beyond our control, such as natural disasters or pandemic-related restrictions, may alter service availability and the application of this policy.
Contact Information
For any questions or concerns regarding this policy, or to discuss particular service issues, please reach out:
- Customer Support: (123) 456-7890
- Email: [email protected]
- Office Address: 123 Duct Lane, Santa Rosa, CA 95401
Thank you for choosing Landy Air Duct Cleaning. We are dedicated to maintaining the highest standards of service excellence and look forward to serving your air quality needs.